The European Social Network (ESN) launched a Working Group on Social Services Digitalisation to identify ways in which digital advances have improved public social services across Europe and determine how they might take advantage of digitalisation in the future.

We conducted a questionnaire and a series of meetings with our members where it became clear that social services are ready to invest in digitalisation, if this means they can better support people using services.

The Covid-19 pandemic has further encouraged social services authorities to explore digitalisation and its benefits to case data management and service improvement, as discussed in our briefing ‘Transforming social services through digitalisation’.